At Angel Children’s Hospital, we strive to provide the best care and services to our patients and their families. If you are not fully satisfied with the services we provide, please review our Refund and Returns Policy outlined below.
1. Medical Services
Generally, fees for medical services (e.g., doctor’s consultations, treatments, surgeries, inpatient care) are non-refundable. However, in special cases where services were not rendered or there was an error in billing, we may offer a refund or adjustment. Please contact our billing department for assistance.
- Cancellation of Appointments: If an appointment is canceled by the hospital, we will reschedule the appointment or refund any deposits made in advance for the appointment. If a patient cancels an appointment within [Insert Time Period] of the scheduled time, cancellation fees may apply.
2. Deposits and Prepayments
In some cases, you may be required to make a deposit or prepay for certain treatments, procedures, or services. Refunds will be considered in the following circumstances:
- If Services Are Not Provided: A full refund will be issued if the prepaid services are canceled and no treatment has been administered.
- Partial Services Rendered: If part of the service has been provided, the refund amount will be adjusted based on the services already rendered.
3. Medical Equipment or Supplies
For any medical equipment or supplies purchased through the hospital (e.g., home care equipment), we generally do not accept returns due to the nature of these items. However, if the item is defective or damaged upon receipt, we will provide a refund or replacement.
- Returns on Defective or Damaged Items: Please contact the hospital’s medical supply department within [Insert Time Period] of receiving the item for a refund or replacement.
4. Non-Medical Services or Products
If you have paid for any non-medical services or products (such as event tickets, parking fees, or educational materials), refunds may be issued under the following conditions:
- Event Cancellations: If an event organized by the hospital is canceled, a full refund will be issued.
- Parking Fees: Refunds for parking fees will be provided if there was an error in the charge, or if a patient did not use the service and can provide proof of payment.
5. How to Request a Refund
To request a refund or inquire about returns, please follow the steps below:
- Contact the Billing Department: Reach out to our billing department at [Insert Phone Number or Email Address].
- Provide Necessary Details: Please have your receipt, proof of payment, or appointment details available when requesting a refund.
- Review Process: Our team will review your request, and we will notify you within [Insert Time Period] regarding the outcome.
6. Processing Time
Refunds are typically processed within [Insert Time Period, e.g., 7-10 business days]. The refund will be issued to the original payment method unless otherwise agreed upon.
7. Exceptions
Certain situations may not be eligible for refunds, including but not limited to:
- Non-cancelled or missed appointments without prior notice.
- Payments for services already rendered.
- Custom or special order products or services that are non-refundable.
8. Changes to This Policy
Angel Children’s Hospital reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be communicated through our website or by other means of contact. We encourage you to review this policy periodically.
9. Contact Information
If you have any questions or concerns regarding this Refund and Returns Policy, please contact us:
Angel Children’s Hospital
Address: Nag Enclave, Opp. SKG Liquor Mart, Above More Super Bazar, Old Jewargi Road, Kalaburagi-585102
Phone: Landline:08472-365232, Mobile no:9632645551
Email: angelchildrenshospital@gmail.com
